Zoosk desired a refreshing and you will functional help desk app which could getting followed without difficulty. Zendesk Assistance offered the perfect blend of energy and you may convenience.

Zoosk is the earth’s largest public relationship people, with inserted fifty mil american singles from 60 places as the the beginning during the 2007.

Profiles have access to Zoosk’s matchmaking feel from the company’s site, social networking applications, mobile attributes, and downloadable desktop app. The service comes in more 20 languages.

Zoosk renders online dating fun and easy, and organization desires the help feel as the same method. Whenever participants keeps questions relating to billing, memberships, or webpages possess, the company is designed to respond immediately which have friendly, appropriate support. But up until now, Zoosk used open source ticketing and you can email address choice

“We were a frequent business, having fun with hacked-together free devices to support all of our users,” said Eric Hallquist, Elder Manager of User Functions. “Once we grew within the grace and you will complexity, i requisite greater insight into consumer desires so we are able to top focus on our very own service points.”

Read more about Zendesk Help empowered Zoosk’s agencies and you may twofold the efficiency …